0086 13011702832
Q： How to become your long-term partner or agent?
A：

We welcome customers with stable procurement needs or local market resources to negotiate cooperation. Long term partners can enjoy more favorable prices, shorter delivery times, and exclusive customer manager services; The agent policy needs to be negotiated separately based on the cooperation area and procurement volume.

Q： Which countries and regions do you have experience exporting to?
A：

Our products have been exported to over 50 countries and regions including Southeast Asia, the Middle East, Africa, Europe, and the Americas, and we are familiar with the market demand and trade processes in different regions.

Q：

How long is the validity period of the quotation? Does the price include tax and shipping?

A：
The validity period of the quotation is usually 7-15 days, as international steel prices fluctuate greatly due to factors such as raw materials and exchange rates; The default quotation does not include tax or shipping fees. Specific taxes and shipping fees can be calculated separately according to customer needs.
Q：

Does exchange rate fluctuations have an impact on order prices?

A：
If the exchange rate fluctuates by more than ± 3% after the order is signed, both parties can negotiate to adjust the final settlement price, or agree on a fixed exchange rate settlement in the contract.
Q：

Are there any special tariffs or trade policy requirements for exporting to different countries and regions?

A：
We will assist customers in checking the tariff rates, anti-dumping policies, and other relevant information of the destination country. Some countries and regions may enjoy preferential tariff treatment under the Generalized System of Preferences, and we can provide corresponding certificates of origin to help customers reduce tariffs.
Q：

What are the transportation methods for steel? How to charge?

A：
It is mainly transported by sea freight containers (20 foot/40 foot high containers) or bulk carriers, and a small amount of samples can be sent by air freight; Freight charges are calculated based on the port of origin, destination port, and weight/volume of the goods. The quotation may or may not include freight charges, as specified in the trade terms.
Q：

How to prevent corrosion and deformation of steel during transportation?

A：
The bare steel is packaged with anti rust film, moisture-proof paper, and steel straps; High demand products can be packaged with galvanized brackets, sealed containers, and desiccants; Reasonable loading during loading to avoid deformation caused by heavy pressure, with logistics monitoring throughout the process.
Q：

What customs clearance documents do customers need to prepare after the goods arrive at the port?

A：
We will provide a complete set of customs clearance documents, including commercial invoices, packing lists, bills of lading, certificates of origin (CO/Form A), material lists, testing reports, fumigation certificates (if required), etc., to ensure smooth customs clearance for customers.
Q：

What should I do if the goods are damaged or lost during transportation?

A：
Before shipment, photos of the goods will be taken and recorded, and shipping insurance will be purchased. If there is any damage or loss during transportation, we can assist customers in claiming compensation from the insurance company, and provide replenishment or replacement plans according to the actual situation.
Q：

How to ensure that the product quality meets the order requirements?

A：
During the production process, three-level quality inspection is carried out (raw material inspection → sampling inspection during production → full inspection of finished products). Before shipment, customers or third-party organizations (such as sgs, bv) can be invited to the factory for inspection. Only after the inspection is qualified can shipment be arranged.
Q：

How long is the product warranty period? How to deal with quality problems?

A：
The regular product warranty period is 12 months (from the date of receipt of the goods). If customers discover quality problems caused by non-human factors during use, they need to provide relevant proof within the warranty period, and we will provide returns, replacements, or technical support according to the situation.
Q：

Can you provide the certification certificate for the product?

A：
We can provide ISO 9001 quality management system certification, ce certification, sgs testing reports, etc. Specific certification certificates can be provided according to the requirements of the customer's country and region.
Q：

What trade terms and payment methods are supported?

A：
Trade terms support exw, fob, cfr, cif, etc., which can be selected according to customer needs; the payment method is usually 30% advance payment+70% final payment (paid after the bill of lading copy or inspection is qualified). Long term cooperative customers can negotiate more flexible payment terms, such as letter of credit (l/c).
Q：

How to conduct sample confirmation?

A：
A4 size samples can be provided for free, and customers will bear the international shipping costs; A certain fee will be charged for large-sized samples, which can be deducted after the formal order is placed.
Q：

How long is the production cycle for the order?

A：
We will arrange shipment within 3-5 working days after payment for regular spot orders; the production cycle for customized orders is 15-30 days, depending on the order quantity and process complexity.
Q：

What is the minimum order quantity (moq)?

A：
The minimum order quantity for regular categories is 20 tons, or one 20 foot container; the minimum order quantity for special customized products needs to be adjusted according to the production process, and specific details can be negotiated.
Q：

Can we provide customized steel processing services?

A：
We can provide processing services such as cutting, bending, punching, welding, and surface spraying. The specific processing plan and cost need to be calculated based on customer drawings and requirements.
Q：

How to ensure the material, thickness, and dimensional tolerances of steel?

A：
In terms of materials, we can provide original material lists and support third-party organization testing; The thickness tolerance and dimensional deviation strictly follow the standard specified in the order. The conventional tolerance range is ± 0.05mm - ± 0.2mm, and special tolerances can be customized for production.
Q：

What international standards does the product comply with?

A：
The product can comply with mainstream standards such as GB (Chinese National Standard), ASTM (American Standard), EN (European Union Standard), JIS (Japanese Standard), etc. It can be produced according to customer order requirements and corresponding testing reports can be provided.
Q：

What types of steel do you offer?

A：
We specialize in various types of hot-rolled coils, cold-rolled coils, galvanized sheets, color coated sheets, i-beams, h-beams, angle steels, channel steels, seamless steel pipes, welded pipes, etc. We can provide customized products that meet international standards according to customer needs.